01 Provider identification
In compliance with the information requirements applicable to information society service providers, under Article 5 of Directive 2000/31/EC and its implementation in the relevant Member State (in Spain, Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce), and under the Electronic Commerce (EC Directive) Regulations 2002 in the United Kingdom, the secondary marketplace service (Secondary Marketplace) available on this platform is provided by:
Menta Tickets Corp.
- Incorporated in: Florida, United States
- Registry: Florida Division of Corporations, No. P23000000416
- Address: 5200 Waterford District Drive, Suite 120, Miami, FL 33126, United States
- Contact: legal@mentatech.io
Menta Tickets Corp. provides the provider of the ticketing platform with the technology infrastructure for the Secondary Marketplace, including the payment and buyer-protection functionality built into it.
Payment services are provided by authorised payment service providers, which are the parties that process the payments and hold the funds, under their own regulatory authorisations. Menta is not a payment institution and does not provide payment services or funds custody on its own account.
Menta acts as merchant of record exclusively for the collection of amounts due, which means that it is the party of record before the payment provider for that collection. Menta does not sell or buy the tickets and is not a party to the resale transaction: the ticket passes directly from the seller to the buyer.
The ticketing platform through which you access this service and the primary sale services are operated by the provider of that platform, whose details appear in its own legal notice.
02 Point of contact for authorities
For the purposes of Article 11 of Regulation (EU) 2022/2065 (Digital Services Act): legal@mentatech.io. Languages of communication: Spanish and English.
03 Point of contact for users
For the purposes of Article 12 of Regulation (EU) 2022/2065: info@mentatech.io. You can start the contact through automated means and request human attention at any time.
04 Legal representative under the Digital Services Act
Menta Tickets Corp. has designated Prighter DSA as its legal representative under Article 13 of Regulation (EU) 2022/2065, the Digital Services Act. Prighter DSA serves as the addressee for competent authorities in the Member States and in the European Union on all matters related to the Digital Services Act. Prighter DSA is Prighter Privacy IRE Limited, 9 Clare Street, Dublin 2, D02 HH30, Ireland. To contact Prighter DSA, please visit its digital governance portal, which contains all contact details.
05 Report a listing
If you consider that a listing on the Secondary Marketplace is illegal or breaches the applicable rules or the event conditions, you can report it by completing this form. The same channel is available to event organisers and rights holders. You will receive a confirmation of receipt and we will inform you without undue delay of the decision taken, stating whether automated means were used in reaching it and informing you of the possibilities of redress against that decision before certified out-of-court dispute settlement bodies and before the competent courts (Articles 16 and 17 of Regulation (EU) 2022/2065).
06 Privacy policy
Menta privacy policy: privacy.mentatech.io.
On the processing of personal data: the ticketing platform is the controller for your account data and your resale activity, and its own privacy policy governs that processing. Menta processes that data on the platform's behalf and on its instructions. Menta's privacy policy linked above describes the narrow set of data Menta processes in its own right, including the records it must keep for its own legal and tax obligations and those relating to fraud prevention and listing moderation.